Privacy Policy
Last Updated: September 15, 2025
At Uncharted Roads, your privacy and the protection of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, submit enquiries, or book one of our journeys. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information
Full name, email address, phone number, nationality, date of birth, and contact details. - Booking & Travel Details
Travel preferences, special requests, passport information (where required), and payment-related details. - Technical Information
IP address, browser type, device information, cookies, and website usage data. - Communications
Any emails, enquiries, feedback, or messages you send to us.
2. How We Use Your Information
We use your information to:
- Process enquiries, bookings, and payments
- Personalize your journey and tailor itineraries to your preferences
- Communicate important information such as confirmations, itineraries, updates, or changes
- Improve our website, services, and customer experience
- Meet legal, regulatory, and contractual obligations
- Send marketing communications or special offers (only where you have provided consent)
3. Sharing of Information
We respect your trust and do not sell or rent your personal information.
We may share your information with:
- Service Providers such as accommodation partners, vehicle suppliers, and local operators required to deliver your journey
- Payment Processors that securely handle transactions
- Legal or Regulatory Authorities when required by law
All third parties are required to protect your data and use it only for the purposes agreed.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. This includes secure systems, restricted access, and encryption where appropriate.
While we take reasonable steps to safeguard your data, no online transmission or storage method can be guaranteed to be completely secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences and past activity.
- Analyze website traffic and performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our websit
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your data (subject to legal and contractual requirements)
- Withdraw consent or opt out of marketing communications
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal or regulatory obligations. When data is no longer required, it is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe such information has been collected inadvertently, please contact us so it can be removed promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Uncharted Roads
Kilroys House
Patrick Street, Mullingar
Co. Westmeath, N91 N6CW
Email: marketing@unchartedroads.com
Phone: +1 978 951 2191
Stories Forged on Epic Roads
Stories from travellers who explored the world’s most scenic routes and returned transformed
John & Mary
UK
Namibia Desert Adventure
Namibia transformed us completely — dust in our veins, memories in our wake. The expedition support made the impossible feel inevitable.
David & Sarah
Australia
Himalayan Adventure Route
The high passes were breathtaking — literally and figuratively. Professional support made this extreme adventure accessible.
Michael & Lisa
Canada
Andean Explorer Circuit
Every challenge anticipated, every route mastered. Returned from Peru as different people — this is how memories are made.
John & Mary
UK
Namibia Desert Adventure
Namibia transformed us completely — dust in our veins, memories in our wake. The expedition support made the impossible feel inevitable.
David & Sarah
Australia
Himalayan Adventure Route
The high passes were breathtaking — literally and figuratively. Professional support made this extreme adventure accessible.
Michael & Lisa
Canada
Andean Explorer Circuit
Every challenge anticipated, every route mastered. Returned from Peru as different people — this is how memories are made.
Stress-Free Payments with Our Simple Online Booking System
Planning a group trip should be fun, not stressful. Our easy-to-use payment system eliminates the hassle of chasing down payments from your group, making booking smooth and simple.
No More Payment Hassles
Each traveler pays individually online, so managing payments is easy and hassle-free.
Fast & Secure
Payments
Enjoy fast, safe, and secure transactions from anywhere with ease and confidence.
Instant Booking Confirmation
Once your group is ready, booking confirmations are sent instantly for your convenience.
Flexible Payment Options
Choose the best payment option for everyone, ensuring a smooth, flexible process.
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